Policy

**Please note we are unable to accept returns and all sales are final. If you have any questions please email us or contact us on Instagram.

Shipping Policy

** Currently I have experienced some parcels that were delayed by 2 weeks due to covid, please be patient if it hasn’t arrive after 1 week!

Processing time 1-5 days (before shipping)

I ship with Royal Mail 2nd class, takes 3-5 days after being posted unless you purchase with next day delivery. 

Customer is responsible for adding the correct address. Please make sure you have the correct address before you check out

Once your package has been sent out, I am no longer responsible for your package once it’s in Royal Mails facilities.

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Return or Refund Policy

We are not allowed to accept returns due to sanitary reasons, if there is any faults with the product or concerns please contact us and will get back to you as soon as possible!

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Trusted Seller? Reviews?

I have sent over 50+ and counting KATCH parcels check my highlights on instagram for customer reviews.

I have also sold over 100+ products on another platform (Depop) with over 80+ reviews that is averaged at 5/5 stars!

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Hygiene

Specially in this day and age with Covid-19 I am ensuring sterilisation throughout my process in making my products to keep you safe! Check out my Instagram highlights for this. 

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Ingredients List

Check my Instagram page for any allergens in the ingredients list! @katchcosmetics